Mastering Management:
Feedback, Coaching and Performance
Mastering Management: Feedback, Coaching and Performance
Effective management is about developing people. My certificate course, Mastering Management: Feedback, Coaching, and Performance, equips managers with the skills to drive performance while fostering a culture of learning and growth. Through interactive training, real-world application, and coaching-based leadership strategies, participants will learn to balance performance management with team member development, enabling their teams to thrive.
Who should attend
This program is designed for new supervisors and managers with direct reports and individuals who manage others without a formal reporting structure (e.g., project managers and team leads).
Program Outcomes
By the end of this program, participants will:
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Strengthen their ability to set clear expectations, provide feedback, and conduct meaningful performance conversations.
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Apply structured models, including the Skill vs. Will Model and coaching frameworks, to balance delegation, support, and team member development.
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Enhance workplace communication by delivering feedback effectively, navigating difficult conversations, and fostering accountability.
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Develop a coaching mindset to shift from problem-solving for team members to empowering them to solve problems independently.
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Commit to continuous leadership growth by integrating coaching, feedback, and performance management into daily leadership practices.
Certificate program includes
These are the modules included in the certificate program.
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Mastering Management: Day 1
CourseA half-day facilitated modules (in-person or virtual) followed by two 90-minute virtual facilitated activities.
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Mastering Management: Day 2
CourseA half-day facilitated modules (in-person or virtual) followed by two 90-minute virtual facilitated activities.
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Mastering Management: Day 3
CourseA half-day facilitated modules (in-person or virtual) followed by two 90-minute virtual facilitated activities.
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Mastering Management: Day 4
CourseA half-day facilitated modules (in-person or virtual) followed by two 90-minute virtual facilitated activities.
Hannah Brown is the instructor for this program.
Leadership & Learning Expert Hannah Brown
Hannah brings her 25 years of experience helping learning professionals create and implement formal training programs to leaders and their teams to build a team culture of learning. She bridges the gap between formal training and learning embedded in the DNA of teams.
In addition to her consulting experience, she was the Director of Sales Training for North America at Foresters Financial in Toronto.
As a firm believer in lifelong learning, she has these degrees and certifications:
• M.Ed. (Adult Education) from O.I.S.E./University of Toronto
• Life Insurance license (Levels 1 & 2) through FSCO
• Certified Coach through Integral Coaching Canada, which is recognized by the International Coach Federation (ICF).
Hannah's latest book, Into the Hands of Leaders: Employee Growth through Learning, emphasizes the importance of leaders cultivating a Growth through Learning orientation and offers a fresh perspective on employee development.
If your team isn’t growing, they’re going.
Mastering Management FAQs
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What is the certificate I will receive for this program?
You will receive the certificate, Hannah Brown - Mastering Management.
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When are you offering the program next?
I offer this program about once a year as a 'public enrollment' - open to individuals. The next cohort begins Fall 2025. Contact me for exact dates.
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Do you offer this program privately for one organization?
Yes, I offer this program as a dedicated offering for an organization. Contact me to arrange dates that work best.
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What is your cancellation policy?
If you enrolled individually, you can cancel up to one month before the first module. You will receive a full refund less an administration fee. If you cancel within one month, you're payment is not refundable.
Interested in what else I offer?
Visit my website to learn more
