DAY 1: Create the Conditions for Growth
This is part of the certificate course, Mastering Management: Feedback, Coaching and Performance
Overview
The Day 1 module sets the foundation for managing others by focusing on what helps employees grow. Participants begin with an interactive icebreaker using the instructor’s Lead, Learn, Grow conversation cards, sparking meaningful discussion on what leadership and learning look like in their teams. They are introduced to the Growth Equation, a practical framework created by the instructor to understand the conditions that support employee development and success.
Building on this foundation, the session explores how clear expectations and feedback shape performance. Participants apply Situational Leadership principles to assess employee readiness and adjust their management approach accordingly. The day concludes with a deep dive into delegation, using the Skill vs. Will Model to determine when to direct, support, coach, or step back, ensuring the right balance of challenge and support for each team member.
This module includes
Facilitated session (4 hours)
Unit 1 – Introduction and Growth Equation (80 minutes)
- Engage in an interactive icebreaker using the facilitator’s Lead, Learn, Grow conversation cards to spark discussions on leadership and learning.
- Explore the six factors of the Growth Equation and their impact on team member success and development.
- Apply the Growth Equation framework to assess team strengths and identify opportunities for fostering growth.
Unit 2 – Expectations (80 minutes)
- Examine the role of clear direction and feedback in team member performance, using the Growth Equation as a framework.
- Apply Situational Leadership principles to assess team member readiness and adjust management approaches accordingly.
- Practice setting clear expectations and providing feedback that aligns with team members’ development levels.
Unit 3 – Delegating (80 minutes)
- Use the Skill vs. Will Model to assess a team member’s competence and motivation when deciding how to delegate tasks.
- Identify when to delegate, support, coach, or direct based on a team member’s skill level and engagement.
- Practice applying the model to real-world scenarios, ensuring team members receive the right level of guidance and autonomy.
Virtual facilitated activities (90 minutes each)
- Growth Equation to assess team members
- Facilitated practice: Who and how to delegate to