Hannah Brown Learning

The Day 2 module gives participants the tools and mindset to engage in effective feedback and challenging conversations. The session begins with the SBI (Situation–Behavior–Impact) model, providing a simple but powerful framework for delivering feedback that is clear, specific, and growth-oriented. Participants explore how positive and constructive feedback contribute to employee development, and how authenticity, timing, and intention shape how feedback is received. The session deepens with insights from Thanks for the Feedback by Stone and Heen, helping participants better understand their reactions to feedback and how their reaction helps them provide feedback to others. Through discussion and reflection, they identify personal triggers and begin to separate the content of feedback from the emotions it can evoke. The day concludes with strategies for approaching difficult conversations with greater confidence. Participants learn to recognize the layers of challenging discussions, explore different perspectives, and lead conversations that build understanding while maintaining accountability.